Refund policy

<p><strong>Last updated: August 12, 2026</strong></p><p>We want you to feel confident bringing KYNIQO home. This policy applies to physical products purchased directly from kyniqo.com. Purchases made through another retailer are subject to that retailer’s return policy.</p><h2>30-day returns</h2><p>You may request a return within 30 days after your order is delivered. To be eligible, the product must be in substantially the same condition in which you received it and include the console, accessories, manuals, and original packaging. Proof of purchase is required.</p><p>To start a return, email <a href="mailto:support@kyniqo.com">support@kyniqo.com</a> with your order number, the email used for the order, and the reason for the return. Do not send an item back before receiving return instructions and authorization from us.</p><h2>Return shipping</h2><p>Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable and insured service. Original shipping charges and expedited shipping fees are non-refundable except where required by law or where the return is caused by our error.</p><h2>Damaged, defective, or incorrect items</h2><p>Please inspect your order promptly after delivery. Contact us as soon as possible if the item is damaged, defective, or incorrect, and include clear photos or video of the product, packaging, and shipping label. We will assess the issue and provide an appropriate remedy, which may include troubleshooting, replacement, repair, or refund.</p><h2>Non-returnable items</h2><p>We cannot accept returns for gift cards, downloadable or activated digital content once performance has begun with your consent, items marked final sale, or products damaged through misuse, unauthorized modification, accident, or improper installation. These exclusions do not limit rights that cannot be excluded under applicable law.</p><h2>Refunds</h2><p>After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for your bank or card issuer to post the funds. If more than 15 business days have passed after approval, contact us.</p><h2>Exchanges</h2><p>For the fastest service, request a return for the original item and place a new order after your return is approved. Defective products may instead be handled under our one-year limited warranty.</p><h2>Order changes and cancellations</h2><p>Contact us immediately if you need to change or cancel an order. We cannot guarantee changes once fulfillment has started. If an order has already shipped, the return process above applies.</p><h2>Your legal rights</h2><p>This policy is in addition to any mandatory consumer rights available where you live.</p><h2>Contact</h2><p>Email: <a href="mailto:support@kyniqo.com">support@kyniqo.com</a></p>