Shipping policy

<p><strong>Last updated: August 12, 2026</strong></p><p>This Shipping Policy applies to orders placed on kyniqo.com.</p><h2>Order processing</h2><p>Orders are processed on business days, excluding weekends and public holidays. Processing time is separate from carrier transit time. During product launches, promotions, or holidays, processing may take longer. You will receive a shipping confirmation with tracking information when available.</p><h2>Shipping rates and delivery estimates</h2><p>Available shipping methods, charges, and estimated delivery windows are shown at checkout based on the destination and items in your order. Delivery dates are estimates and are not guaranteed. Carrier delays, weather, customs, address issues, and other events outside our reasonable control may affect delivery.</p><h2>Shipping destinations</h2><p>We ship only to destinations offered at checkout. If your destination is unavailable, we cannot accept the order at this time. Customers are responsible for providing a complete and accurate delivery address.</p><h2>Taxes, duties, and import fees</h2><p>Taxes collected at checkout will be shown before payment. For international orders, additional duties, import taxes, brokerage, or customs fees may apply unless checkout states they are included. The recipient is responsible for charges imposed by the destination country.</p><h2>Address changes</h2><p>Contact <a href="mailto:support@kyniqo.com">support@kyniqo.com</a> immediately if an address is incorrect. We cannot guarantee a change after fulfillment begins. We are not responsible for delays or losses caused by an incorrect address supplied by the customer, though we will try to assist.</p><h2>Tracking and delayed shipments</h2><p>Tracking may take time to update after a label is created. If tracking has not moved for several business days or the estimated window has passed, contact us with your order number.</p><h2>Lost, stolen, or damaged packages</h2><p>If a package arrives damaged, retain all packaging and contact us promptly with photos of the item, box, and shipping label. If tracking shows delivered but you cannot find the package, check with household members, neighbors, the carrier, and the delivery location before contacting us. We will help investigate, but replacement or refund depends on the carrier’s findings and applicable law.</p><h2>Split shipments</h2><p>Items in one order may ship separately. If so, you may receive more than one tracking number and will not be charged additional shipping unless disclosed before purchase.</p><h2>Contact</h2><p>For shipping help, email <a href="mailto:support@kyniqo.com">support@kyniqo.com</a>.</p>